Greenwich Carpet Cleaners Privacy Policy

This Privacy Policy explains how Greenwich Carpet Cleaners collects, uses, stores, and protects personal data relating to customers and prospective customers in our service area. It also explains your rights under the UK General Data Protection Regulation and other applicable data protection laws. By using our services, you acknowledge that you have read and understood this Privacy Policy.

Scope of this Privacy Policy

This Privacy Policy applies to all Greenwich Carpet Cleaners customers and prospective customers within our service area, including individuals who contact us to request information, obtain quotations, make bookings, or receive carpet cleaning and related services. It also applies to visits to our website and any other interactions you may have with us where we collect personal data.

Personal Data We Collect

We may collect and process the following categories of personal data about you:

Identity and contact details, such as your name, address, and preferred contact details, for example to arrange appointments and provide quotes. Service and booking information, including details of the property areas to be cleaned, access instructions you choose to provide, dates and times of bookings, and records of services delivered. Communication records, including information you provide when you contact us by any channel, such as enquiries, complaints, feedback, and notes of our interactions with you. Payment and transaction information relating to services you purchase from us, such as payment confirmations, billing details, and records of amounts paid. Technical and usage data relating to your use of our website, which may include information about your device, browser, and how you navigate and interact with our online content, collected through standard server logs and similar technologies. Marketing and preference data, such as your preferences regarding receiving marketing communications from us and information we use to understand which services may be of interest to you.

How We Collect Your Personal Data

We may collect personal data directly from you when you contact us by phone, through our website forms, or in person, when you request a quotation, make a booking, or receive services, when you sign up to receive updates or marketing information, or when you participate in surveys or provide feedback. We may also obtain certain data automatically through your use of our website, including technical and usage information. In some cases, personal data may be provided by third parties where it is lawful to do so, for example if someone books a service on your behalf.

Lawful Bases for Processing

We process your personal data only where we have a lawful basis to do so. Depending on the specific circumstances, we may rely on the following lawful bases:

Contractual necessity, where processing is required to enter into or perform a contract with you, for example to provide quotations, confirm bookings, deliver cleaning services, collect payment, and manage your account. Legal obligations, where we must process certain information to comply with applicable legal and regulatory requirements, such as financial record-keeping and tax obligations. Legitimate interests, where processing is necessary for our legitimate business interests and those interests are not overridden by your data protection rights. This includes managing and improving our services, handling customer enquiries, ensuring security and fraud prevention, and maintaining accurate business records. Consent, where you have clearly agreed to specific processing, for example receiving certain forms of marketing communications or optional customer surveys. You may withdraw your consent at any time, without affecting the lawfulness of processing carried out before your withdrawal.

How We Use Your Personal Data

We may use your personal data for the following purposes:

To provide, manage, and improve our carpet cleaning and related services, including handling enquiries, issuing quotations, confirming appointments, attending your property, and completing requested work. To administer payments, refunds, and billing processes and to maintain financial records. To communicate with you about your bookings, service updates, changes to our terms, and any matters necessary for the performance of our services. To respond to questions, feedback, and complaints, and to monitor and improve the quality of our customer support. To send you marketing communications about our services and offers where we have your consent or another lawful basis to do so, and to allow you to manage your communication preferences. To operate, maintain, and improve our website, including analysing usage to enhance user experience and safeguard site security. To comply with legal obligations, resolve disputes, enforce our contractual terms, and protect our rights and the rights of others.

Data Sharing and Processors

We may share your personal data with carefully selected third parties who act as data processors on our behalf and only process personal data according to our instructions and for the purposes described in this Privacy Policy. These may include service providers that help us manage bookings, scheduling, and customer management systems, payment processing providers that facilitate secure handling of payments and refunds, information technology and hosting providers that support our website, systems, and data storage, and professional advisers who assist with accounting, legal, or compliance matters where appropriate.

We require all such processors to implement appropriate technical and organisational measures to protect your personal data and to use it only as necessary to provide their services to us. We do not sell your personal data.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which we collected it, including to satisfy any legal, accounting, or reporting requirements. The length of time we keep specific categories of data may vary depending on the nature of the information and the legal obligations that apply.

In general, we retain core customer and transaction records for a period that allows us to manage ongoing relationships, handle queries, and meet tax and accounting obligations. Where we process personal data based on your consent for marketing, we keep it until you withdraw your consent or ask us to stop. When the relevant retention period has expired, or where we no longer need the data for the original purposes, we will securely delete or anonymise your personal data.

International Transfers

Where it is necessary for us to transfer personal data outside the United Kingdom or the European Economic Area, for example where a processor stores data in another country, we will ensure that appropriate safeguards are in place to protect your personal data. These safeguards may include using countries that have been recognised as providing an adequate level of data protection or implementing standard contractual clauses and other recognised measures.

Data Security

We take the security of your personal data seriously and have implemented appropriate technical and organisational measures to protect it from unauthorised access, accidental loss, disclosure, alteration, or destruction. These measures include limiting access to personal data to those employees, contractors, and processors who need it for business purposes and who are subject to confidentiality commitments, using reasonable safeguards to protect our systems and data storage, and periodically reviewing our security measures and procedures.

Your Data Protection Rights

Under data protection laws, you have a number of rights in relation to the personal data we hold about you. Subject to certain conditions and exemptions, you may have the following rights:

The right of access, which allows you to request a copy of the personal data we hold about you and information about how we process it. The right to rectification, which allows you to request correction of inaccurate or incomplete personal data. The right to erasure, sometimes referred to as the right to be forgotten, which allows you to request deletion of your personal data where there is no longer a valid reason for us to keep it. The right to restrict processing, which allows you to request that we limit the way we use your data in certain circumstances. The right to object to processing that is based on our legitimate interests or involves direct marketing, including any related profiling. The right to data portability, which allows you to request that we provide certain personal data to you or to another controller in a structured, commonly used, and machine-readable format, where technically feasible and where the processing is based on consent or contract and carried out by automated means. Where we rely on consent as our lawful basis, you also have the right to withdraw that consent at any time.

If you exercise any of these rights, we may need to verify your identity before responding. We will handle all requests in accordance with applicable data protection laws.

Children

Our services are not directed to children, and we do not knowingly collect personal data from individuals under the age required by applicable law to provide valid consent. If we become aware that we have inadvertently collected personal data from a child, we will take reasonable steps to delete it as soon as possible.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal obligations. When we make material changes, we will take appropriate steps to bring them to your attention. The most recent version of this Privacy Policy will always apply to the processing of your personal data.